Travel activity apps refuse cancellation, refund
By Kim RahnComplaints are growing from consumers that many tickets and services reserved on tourist activity apps are not cancelled or refunded, according to the Korea Consumer Agency, Friday. / gettyimagesbankCancellation or refunds are not available for many tourist programs purchased via tourist activity reservation apps, drawing complaints from travelers, a consumer agency said, Friday.The Korea Consumer Agency said it received 402 complaints regarding programs sold at Myrealtrip, Waug, KKday and Klook between 2016 and June this year.These apps provide tickets and reservations to tourist activities and services, mostly in other countries, for individual travelers, such as theme park tickets, public transportation passes, or guided tours. Of the complaints, 40.9 percent were about refusal to cancel or refund the purchased services, followed by 28.3 percent in which the consumers were unable to use the reserved programs fully. In one such case, a man reserved a Hong Kong bus ticket for 75,000 won. Up arrival at the designated pick-up area, he could not use the ticket on the day he
Dec 27, 2019By Kim Rahn