Veteran butler pursues perfection throughout VIPs' stay
By Jun Ji-hyeHong Jong-koo, room service outlet manager at the Grand Hyatt Seoul, has been working as a VIP butler at the luxury hotel for three decades, fulfilling the role of personal assistant for a number of VIP guests visiting Korea, including U.S. presidents, prestigious royal families, world-famous sports stars and heads of international organizations.Hong Jong-koo / Courtesy of Grand Hyatt SeoulVIP butlers at hotels act as a key point of contact for guests throughout their stay, providing tailored service and assistance with an exceptional eye for detail. Grand Hyatt Seoul began to operate its presidential suite and VIP butler services in 1992, when only a few hotels offered such options in Korea. Hong, who joined Grand Hyatt Seoul in 1986, became one of the hotel's first butlers, having handled VIP guests with care from their arrival to departure.“A hotel butler should provide thoughtful, discreet and perfect services throughout the stay of VIP guests, satisfying all needs, including those they are not even aware of,” Hong said in an interview. “A week befo
Feb 28, 2020