KoreaToday 120 Dasan Call Center reaches out to foreigners
By Kwon Mee-yoo Staff reporter On the first floor of the 120 Dasan Call Center building in Dongdaemun, central Seoul, 10 counselors are busy providing advice on various problems experienced by expatriates from travel directions to overdue wages. They provide the service in five foreign languages - English, Chinese, Japanese, Vietnamese and Mongolian. Since it opened in February, the foreign language department of the call center receives some 150 to 200 calls a day, which is relatively small compared to the general 120 service which receives an average of 40,000 calls a day. The most popular languages are English and Vietnamese followed by Mongolian and Chinese. Japanese counselors received the fewest number of calls. Currently, a total of 20 foreign language speaking counselors work at the center, four for each language and they work one-day on, one-day off. Ten of them are Korean, while the rest were born in China, Mongolia and Vietnam. The Chinese and Vietnamese counselors are naturalized Koreans. Dasan operates from 9 a.m. to 10 p.m. and the calls are directed to the