Communication is key to success amid pandemic at Four Seasons Hotel Seoul
'Lead With Care' program helps customers stay safe, healthyBy Lee Hae-rinRainer Stampfer, the president of hotel operations for the Asia Pacific at Four Seasons / Courtesy of Four SeasonsCOVID-19 has closed international borders and frozen the tourism industry since early 2020, but the Four Seasons Hotel Seoul, the brand's first and only property in the country, is one of the few that are sailing downwind amid the pandemic, in terms of sales and customer satisfaction. Rainer Stampfer, the president of hotel operations in the Asia Pacific region, said that he has confronted several pandemics before since joining the brand in 2001, but “nothing could have prepared us to a crisis of this extent.” He said that communication with customers as well as employees is the key to the success of the brand's Seoul branch, amid the ongoing pandemic.“Through this time of crisis, communication ― or over-communication ― is absolutely critical,” Stampfer said in an interview with The Korea Times at the Seoul property, Dec. 8. “We try to deliver value for our customers and
Dec 16, 2021By Lee Hae-rin