Customer Satisfaction, Teamwork Key to Kyobo Management
By Lee Hyo-sik
Staff Reporter
Kyobo Life Insurance CEO Shin Chang-jae places top priority on satisfying customers and achieving a common goal through good teamwork, saying creating a virtuous cycle among clients, employees, investors, communities and other stakeholders is the key to the sustainable growth.
``Business starts with customers. As a top manager, I pay the greatest attention to what happens in the field. We must satisfy customers to boost revenue and profit, which in turn will benefit customers, employees, shareholders and all other stakeholders, establishing a virtuous cycle,'' Shin told The Korea Times in an email interview.
The CEO said all members of an organization should be motivated and work toward a concerted goal if it wants to succeed, stressing that good teamwork is an essential element in a successful business.
Kyobo is synonymous with the history of Korean life insurance. Shin Yong-ho, the late father of CEO Shin, established the company in 1958 as Daehan Kyoyuk Insurance. The insurer's total asset, which was only 22 million won in its first year
Mar 10, 2010