Kakao Pay tops mobile payment app ranking
KakaoPay CEO Ryu Young-joon / Korea Times fileBy Lee Kyung-min Kakao Pay, a mobile payment and digital wallet service by Kakao Corp., received the best customer satisfaction reviews among six mobile payment service providers in Korea, a government survey showed Friday. The Korea Consumer Agency (KCA) survey released Aug. 2 showed Kakao Pay received the best reviews among the six service providers. The remaining five were 11 Pay (currently SK Pay), SSG Pay, Naver Pay, Samsung Pay and Payco. The review criteria included service quality, service characteristics and likability. The study was conducted between May 13 and 19 on 1,200 service users. Regarding the overall satisfaction rate, on a scale of one to five, Kakao Pay scored 3.94, followed by 11 Pay and Samsung Pay (3.92) Payco (3.9) and SSG Pay (3.78).Kakao Pay was top-rated for its likability scoring 3.83, followed by Samsung Pay (3.77), Payco (3.76), Naver Pay (3.74) and SSG Pay (3.7).Samsung Pay received the best reviews for service quality scoring 4, followed by Kakao Pay (3.99), 11 Pay (3.95), Naver Pay (3.92), Payco (3.9) SSG
Aug 2, 2019By Lee Kyung-min