Insurers turn to AI to speed up claim settlement, boost customer trust
Insurance companies are increasingly adopting artificial intelligence (AI) in their claims processes to help in analyzing medical documents, accelerating payouts and enhancing the accuracy and reliability of claim evaluations, industry officials said Wednesday. They noted that claims processing is considered a crucial factor in shaping consumer satisfaction and trust in the insurance sector. Prompt payouts allow policyholders to realize the value of their coverage, while complicated or cumbersome procedures can reduce demand for insurance. This has sparked growing interest in whether AI-based assessments can help strengthen consumer confidence. Kyobo Life Insurance reported that its average claims payout time was just 0.24 days in the second half of 2024, the fastest among life insurers. This means claims were processed and paid in about two hours. The industry average stands at 0.67 days for life insurers and 0.69 days for non-life insurers, making Kyobo Life about three times faster. The company’s claim denial rate — the proportion of claims not paid — was also below 1 percent, t
