Lotteria's online server shuts down due to heavy internet traffic
A passenger walks by Lotteria restaurant in Seoul in this 2018 file photo. YonhapBy Kim Jae-heunLotte Group's fast food restaurant chain Lotteria suffered an internet server shutdown from 7 p.m. to midnight, April 19, preventing customers nationwide from ordering food online.Customers couldn't place orders through food delivery services Baedal Minjok, Yogiyo or Coupang Eats for five hours during the shutdown.Lotte GRS, the network operator of Lotteria, said it would provide compensation but that this would take some time. “We are currently seeking to arrange compensation according to damages suffered by different parties. This may differ between individuals according to which food delivery service they used,” a Lotte GRS official said.The company said that a sudden rise in online orders caused heavy traffic that overloaded the internet server. Other fast food franchisers are also struggling to cope with the increasing number of online orders. Lotte recently invested 10 billion in strengthening its computer network after food delivery services begin to thrive due to the ou
