E-mart, Lotte Mart, Homeplus struggle to compete with convenience stores
By Kim Jae-heunE-mart CEO Kang Heui-seokE-mart, Lotte Mart and Homeplus have been losing customers to convenience stores amid the ongoing COVID-19 pandemic, as more people are avoiding visiting large stores so as to minimize the risk of infection, according to retail industry analysts Friday. In contrast, CU, GS25 and other convenience store chains have seen their sales surge over the past two years, as more people opt to buy daily necessities near their homes.The three large discount store operators have come up with countermeasures to strengthen themselves in the premium grocery sector as well as renovate underperforming stores, but it is uncertain whether these efforts will succeed. Last year was the first time that convenience stores beat supermarket chains, winning 0.2 percentage points more of the offline retail market share. The “big three” convenience stores ― GS25, CU and 7-Eleven ― accounted for a share of 15.9 percent, while E-mart, Lotte Mart and Homeplus took only 15.7 percent in 2021. Lotte Shopping CEO Kang Hee TaeThe gap between the two retail sectors has
