Kyochon hit for raising delivery fees
Kyochon F&B's delivery scooters are parked in front of a restaurant in Seoul on July 13. NewsisBy Kim Jae-heunKyochon F&B, the country's largest fried chicken franchise by sales, is facing growing criticism from consumers for raising delivery fees by 33 percent to 4,000 won ($3.05) from 3,000 won, according to consumer groups, Monday. The company said the chicken delivery fees are decided by its franchisees and the headquarters has no say on individual franchise owners' decisions.“I know there is criticism toward the headquarters over higher delivery costs, but it is not up to us to decide the rate. We just follow our franchisees' decisions,” a Kyochon F&B official said.However, consumers refute Kyochon F&B's claim, saying its operating profit rose 8.1 percent last year, and if it shared its profits with franchisees, they would not have to raise the delivery fees.“Kyochon F&B is avoiding its responsibility to the restaurant owners, which is the act of a coward. They have increased all the fees reflecting the recent inflated costs of food material
