Value context and insight. lkm@koreatimes.co.kr
KB Financial Group stresses digital strategy, social responsibility in 2024 plan
KB Financial Group Chairman Yang Jong-hee speaks during a workshop, Friday. Courtesy of KB Financial Group
By Lee Kyung-min
KB Financial Group held a management workshop to discuss long-term management strategies and implementation plans, the group said Monday.
About 270 executives of the group affiliates were in attendance, as well as Chairman Yang Jong-hee.
During the first session, the group pledged to better fulfill its social responsibilities and discussed ways to bolster customer service. "No. 1 digital financial group that seeks mutual growth with people as their lifetime partner" was suggested as its midterm management plan.
Attendees shared opinions on the role of leaders and communication skills that enhance mutual respect for both leaders and employees.
The group said reviews of fast-paced social changes furthered the development of ideas for incorporation into the financial sector.
A forum was held to share various opinions of experts in the non-financial sectors.
Among discussion items were ways to resolve structural problems that hinder the interests of financial consumers.
Yang expressed his appreciation for honest communications with executives whose candid opinions about the virtues and diversity of leadership can deepen the understanding of the roles and vision of finance.
“Management and CEOs are a team,” he said. “The group’s management strategies should reflect the perspective of shareholders and customers, ones not led by just one CEO but by all executives and employees.”
He also stressed the group’s contribution to society should advance “win-win” finances.
“KB customers should be provided with the best value and services at every moment in their lives. All executives and employees will unite to create a KB that grows with the people.”