ServiceNow seeks to improve how Koreans work
Mitch Young, ServiceNow's senior vice president for Asia-Pacific, speaks during a media conference at InterContinental Grand Seoul Parnas, Thursday. / Courtesy of ServiceNow
By Jun Ji-hye
ServiceNow has launched operations in Korea to bring digital workflow innovation to Korean enterprises and expand its global footprint, the U.S. cloud computing company said Thursday.
Founded in 2004, the California-based company offers the closed-based Now Platform to transform how people work, having contributed to improving productivity for 5,400 enterprise customers worldwide, including 75 percent of Fortune 500 companies.
“We focus on our customers' success and their journey to digital transformation,” Mitch Young, ServiceNow's senior vice president for Asia-Pacific, said during a media conference in Seoul.
He said his company has decided to make inroads into the Korean market as Korea, home to industry leaders from consumer electronics to automotives, is one of the world's most technologically advanced countries.
“We see Korea as a strategic growth opportunity for ServiceNow and are making investments in people, infrastructure, software and services,” Young said, vowing to enable Korean companies of all sizes and across various industries to accelerate their digital transformation initiatives via the Now Platform.
The company opened its first office in Korea this month, building a robust local team that can work with local customers to eliminate routine and menial tasks from their daily business operations, and help them focus on more meaningful work instead.
The firm also plans to open a cloud-based data center in Seoul in the first half of next year to support the digital transformation efforts of enterprises here.
The company noted demand for automation to maximize efficiency has grown in Korea following the implementation of the 52-hour workweek policy.
“There is great opportunity to help Korean businesses make work, work better for their people,” Young said.
In a bid to expand its operations in Korea, ServiceNow will work with multiple digital transformation partners including LG CNS.
LG CNS CEO Kim Young-shub, who was present at the media conference, said agility has become a crucial capability in the Fourth Industrial Revolution in which many new technologies such as artificial intelligence and big data have emerged.
“ServiceNow possesses those capability and technologies, and has grown rapidly,” he said, noting that LG CNS will provide innovative cloud-based services in cooperation with ServiceNow.