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KT pushes AI-native overhaul across its IT operations
KT employees work on IT development and operations using AID-X, the company’s artificial intelligence-based work innovation framework. Courtesy of KT
By Lee Kyung-min
KT is overhauling its internal technology systems around artificial intelligence (AI), seeking to make its network, platforms and daily operations faster, more secure and more tightly integrated with its push to become an AI transformation (AX) platform company.
The telecommunications company said Monday that it is expanding its IT modernization efforts under a strategy called Next IT, with AI and automation to be incorporated across development and operations.
The strategy has three pillars: Next IT Platform, Next IT Infra and Next IT Works, covering business systems, infrastructure and AI-based ways of working.
KT said it will continue modernizing core systems including enterprise resource planning, business support systems and operations support systems while improving processes alongside the technology upgrades.
The company also plans to use AI to improve services including authentication and payments and to offer more personalized experiences through online channels such as KT.com and My KT.
Under Next IT Infra, KT will build a next-generation internal private cloud and adopt a multi- and hybrid-cloud structure, allowing computing resources to be used more flexibly according to the needs of different systems and services.
The company said it will also proactively replace systems whose software or hardware support has ended or is nearing its end, while strengthening backup and disaster recovery systems to help maintain services during disruptions.
Next IT Works centers on AID-X, KT’s AI-driven approach to the full IT lifecycle, from planning and design to development, testing and operations.
KT said it is expanding the use of AI agents through an integrated AX platform and sharing successful applications, experiences and setbacks to establish effective AI practices across the organization.
This article was published with the assistance of generative AI and edited by The Korea Times.