Kim Hyun-bin began his journalism career at Arirang TV from 2012 to 2017, specializing in defense, foreign affairs and the economy. In 2018, he joined The Korea Times, covering society and business, and is currently responsible for embassy affairs.
Samsung, LG sweep JD Power rankings
A consumer uses Samsung Electronics' Bespoke Refrigerator Family Hub Plus to search for recipes and listen to music, among various other tasks. Courtesy of Samsung Electronics.
By Kim Hyun-bin
By Kim Hyun-bin
Samsung Electronics and LG Electronics dominated the "2023 Home Appliance Satisfaction Survey" conducted by the U.S. market research firm JD Power, according to company officials, Friday.
JD Power ranked 12 categories and 11 product groups based on evaluations from over 20,000 customers who purchased home appliances last year. Samsung Electronics and LG Electronics clinched first in nine major home appliance categories. Samsung Electronics claimed the top spot in eight categories, including cooktops, over-the-range microwaves (OTR microwaves), freestanding ranges, French-door refrigerators, standard refrigerators, drum washing machines, top-load washing machines and dryers. They also secured the second position in dishwashers and side-by-side refrigerators.
LG Electronics captured the first in the side-by-side refrigerators and integrated hood microwaves categories. They ranked second in freestanding ranges, French-door refrigerators, standard refrigerators and top-load washing machines, performing exceptionally well across all other categories.
Established in 1968, JD Power is a prestigious U.S. marketing company renowned for its consumer satisfaction surveys in areas such as automobiles, kitchen and laundry appliances, and healthcare. Annually, the company assesses consumer satisfaction across six factors: usability, various features, performance, price, design and service, and publicly releases the results.
Industry officials say that Korean home appliances demonstrated their prowess by competing with global giants like Whirlpool and General Electric (GE) and receiving acknowledgment as top-tier products. Korean home appliances have been garnering recognition as the finest products and brands in the global market, attributable to their distinct designs, innovative features and exceptional reliability.