Senior citizens suffer growing digital divide amid contactless boom
An elderly woman takes part in an education program for senior citizens on the use of self-service screens provided by Seocho District Office, Seoul, in this Nov. 13, 2019 photo. / Korea Times photo by Lee Han-hoBy Lee Hyo-jin Lee Yong-gil, a man in his 70s living in Seoul, recently tried to order takeaway food through a delivery app, as eateries are closed after 9 p.m., due to toughened social distancing measures. But following several unsuccessful attempts at making a payment, he gave up, and deleted the app he was attempting to use.Similarly, Park Jin-sook, a woman in her 60s, feels hesitant about eating at fast food chains after an unpleasant incident she had at a self-order screen few weeks back. Although it was not her first time using the system, completing the order within the time limit was quite a challenge. “It took several minutes for me to make the order since I had trouble inserting my card. But I felt the stares from people standing in line behind me, probably thinking, 'That old woman is taking too much time,'” Park recalled. Lee and Park are like many oth
Sep 9, 2020By Lee Hyo-jin