Banks may face expanded liability to compensate voice phishing victims
Commercial banks may be asked to compensate victims of voice phishing scams even when the victims themselves transferred money, according to financial authorities, Tuesday. This move goes beyond the current practice of banks compensating only for deceptive or unauthorized withdrawals by scammers, implying broader responsibility for lenders to protect customers from financial crimes. “The Financial Services Commission (FSC), in a special task force involving other relevant financial organizations, is discussing the appropriate level of compensation when victims themselves send money to scammers,” a government official said, asking not to be named. “Nothing has been finalized yet, as discussions are still in the early stages, but various options are on the table,” he added. The discussion comes as voice phishing scams grow more organized and sophisticated, taking an increasing toll on consumers. Data compiled by the National Police Agency (NPA) indicates financial losses from voice phishing scams are expected to surpass 1 trillion won ($718.02 million) for the first time this year. L
Aug 26, 2025By Yi Whan-woo