Second vendor benefits iPhone users
By Kim Yoo-chul Apple's iPhone is selling well but, as with any good business, it comes with a headache. With SK Telecom now the second vendor of the iPhone, that headache, at least from the standpoint of consumers, is easing. They are the winners. "Customers are gaining a greater edge irrespective of whether or not to change and renew their contracts with SK Telecom and KT are selling the same products. After-sales policy might be the top concern," said a senior SK executive, asking not to be identified. "Carriers used to have all the bargaining power. For them, consumers were out of focus. But Apple has changed everything. Carriers are uneasy but they have no option but to spend more for customer satisfaction," added the executive. South Korea, dominated by Samsung and LG Electronics, has been regarded as a tomb for foreign handset makers as they found difficulties in spending a lot on marketing and strengthening after-sales policies for just the Korean market. "That's the story of the so-called 'feature phone period.' Amid the smartphone era, more people are