Delivery apps' rating system accused of producing malicious reviewers
An owner of a small restaurant recently died after suffering from stress after a customer made excessive demands for a refund based on the claim that one of the three fried shrimps ordered through a food delivery app was a “strange color.” This incident has led to mounting calls to improve the review systems of such apps to protect restaurant owners better. gettyimagesbankBy Jun Ji-hyeRating systems where consumers evaluate the quality of restaurants on food delivery apps are being blamed for producing malicious consumers who intentionally attempt to damage the reputations of restaurants, leaving the owners of eateries suffering from severe stress, civic groups claimed, Tuesday. The operators of delivery apps, however, have failed to employ the necessary measures to protect restaurant owners from malicious consumers amid a surge in the number of delivery service users due to the prolonged COVID-19 pandemic, they said.The criticism was triggered by the recent death of a small restaurant owner apparently due to severe stress from what the bereaved family members claim was a
