LG Group chairman stresses customer value at executive meeting
LG Group Chairman Koo Kwang-mo, second from right, checks the transition to organic light-emitting diode (OLED) display panels at LG Electronics' research institute at LG Digital Park in Pyeongtaek, Gyeonggi Province in this provided photo. Courtesy of LG GroupBy Kim Bo-eunLG Group Chairman Koo Kwang-mo emphasized customer value at a meeting with the top executives of the group's affiliates, the conglomerate said Friday. Koo has continued to stress customer value since taking the leadership position of the group in June 2018, at the age of 40, after the late Chairman Koo Bon-moo passed away.At Thursday's virtual meeting, Koo discussed with the group's 30 affiliate chiefs ways of addressing customer complaints. LG Electronics and the telecom affiliate LG Uplus are using social media and other online channels to get feedback about customer “pain points,” which refer to problems that customers experience. "There were forecasts that competition among businesses for survival would intensify following the outbreak of the COVID-19 pandemic, so it is important and urgent for us t
