Lee Hyo-sik is Finance Desk editor at The Korea Times. He manages finance-related stories on macroeconomics, banks, stocks, bonds, crypto etc. He is passionate about covering what's happening in Korea's financial industry and explaining it to both Korean and non-Korean readers. You can reach him at leehs@koreatimes.co.kr. Your insights and feedbacks are always appreciated.
Asiana to upgrade passenger service system
By Lee Hyo-sik
Asiana Airlines said Wednesday that it will replace its current passenger service system with one developed by Amadeus, an information technology solution provider for airlines over the next two years at an expenditure of 60 billion won ($50 million).
The carrier said when the new passenger system is introduced in November 2013, airline customers will enjoy faster and more reliable reservation and boarding services.
``In partnership with Amadeus, we will invest 60 billion won and mobilize 110 information technology personnel, beginning from December. The whole process is estimated to take about two years. When we are equipped with the envisioned passenger system, we will be able to provide much better customer services,’’ said Ryu Gwang-hee, a director of the airliner’s passenger service division.
Besides ticket reservation and boarding pass services, the new system will allow passengers to rent a car and make room reservations at hotels in partnership with Asiana Airlines.