Anna Jiwon Park has been covering the politics at The Korea Times since the summer of 2024, when she joined the press pool for the Office of the President in Korea. Prior to that, she spent about five years reporting extensively on financial markets, regulatory authorities and the financial industry. She joined The Korea Times in 2019 after spending eight years as a broadcast journalist at Arirang TV, Korea’s leading global broadcaster, covering politics, defense and culture.
Shinhan Bank stresses 'empathy' and 'meta-perception'
Jin Ok-dong, the CEO of Shinhan Bank, speaks during an online strategic management meeting, aired from the company's studio in central Seoul, Friday. Courtesy of Shinhan Bank
By Anna J. Park
By Anna J. Park
Shinhan Bank CEO Jin Ok-dong emphasized the importance of empathy and meta-perception, or the ability to view one's self from the perspective of other people, as key aspects for achieving the bank's strategic management goals during the second half of this year.
“When a clear sense of the meta-perception towards oneself is firmly rooted, empathy based on that sense can grow, enabling one to communicate with customers as well as society,” Jin said during an online strategy meeting, broadcast to the company's over 3,000 employees, Friday.
The meeting on management based on empathy and meta-perception also highlighted a strategic vision for the second half of the year.
“The beginning of empathy is meta-perception, an objective stance about oneself,” Jin said. “Better value can be created when employee empathy contributes to the direction that the organization is heading in. Our key vision is based on a client-centered mind, empathizing with customers' needs and situations,” he added
The meeting also invited various “generation MZ” staff members to share their opinions on the bank's future strategic vision.
A representative from Shinhan Bank explained that the meeting provided a chance for employees to freely discuss and share ideas for the future growth of the firm.