Dear editors,
I am a Hong Kong customer of Gmarket. I ordered a few winter clothes and cosmetics on Gmarket in November 2013. However, due to some problems of Gmarket delivery, I still did not receive my parcel (now in May 2014).
I have contacted Gmarket customer service center many times. At first I only enquired for the status as normal inquiry. However, every time their representatives only told me to wait, I trusted the CS staff and gave them much time to process my request. So I waited for two months.
However, they did not seem to take any action. Then I was disappointed and requested a refund because it has been delayed for over two months. But, they still gave me vague reply.
As over six months have passed, I am so disappointed and frustrated. I am just a minor customer who enjoys shopping online. I used to love Gmarket because I can buy Korean-style fashion with good quality and high convenience.
My money matter is about 180,900 won ($180), which may not be a huge amount but definitely worth something for us helpless customers.
Gmarket broke its relationship with customers. The company doesn't seem to make much of individual customer like me. This situation is helpless because I, a foreigner, know little Korean language and laws,
I don't know any third party channel to complain or settle my case. I even do not know if there is any authority to monitor Internet shopping conflicts in Korea. Even if there is any, I do not know how to contact them and raise my case.
Ernest Cheung
Hong Kong
I am a Hong Kong customer of Gmarket. I ordered a few winter clothes and cosmetics on Gmarket in November 2013. However, due to some problems of Gmarket delivery, I still did not receive my parcel (now in May 2014).
I have contacted Gmarket customer service center many times. At first I only enquired for the status as normal inquiry. However, every time their representatives only told me to wait, I trusted the CS staff and gave them much time to process my request. So I waited for two months.
However, they did not seem to take any action. Then I was disappointed and requested a refund because it has been delayed for over two months. But, they still gave me vague reply.
As over six months have passed, I am so disappointed and frustrated. I am just a minor customer who enjoys shopping online. I used to love Gmarket because I can buy Korean-style fashion with good quality and high convenience.
My money matter is about 180,900 won ($180), which may not be a huge amount but definitely worth something for us helpless customers.
Gmarket broke its relationship with customers. The company doesn't seem to make much of individual customer like me. This situation is helpless because I, a foreigner, know little Korean language and laws,
I don't know any third party channel to complain or settle my case. I even do not know if there is any authority to monitor Internet shopping conflicts in Korea. Even if there is any, I do not know how to contact them and raise my case.
Ernest Cheung
Hong Kong
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