The Korea Times
amn_close.png
amn_bl.png
National
  • Politics
  • Foreign Affairs
  • Multicultural Community
  • Defense
  • Environment & Animals
  • Law & Crime
  • Society
  • Health & Science
amn_bl.png
Business
  • Tech
  • Bio
  • Companies
  • World Expo 2030
amn_bl.png
Finance
  • Companies
  • Economy
  • Markets
  • Cryptocurrency
amn_bl.png
Opinion
  • Editorial
  • Columns
  • Thoughts of the Times
  • Cartoon
  • Today in History
  • Blogs
  • Tribune Service
  • Blondie & Garfield
  • Letter to the Editor
amn_bl.png
Lifestyle
  • Travel & Food
  • Trends
  • People & Events
  • Books
  • Around Town
  • Fortune Telling
amn_bl.png
Entertainment & Arts
  • K-pop
  • Films
  • Shows & Dramas
  • Music
  • Theater & Others
amn_bl.png
Sports
  • Hangzhou Asian Games
amn_bl.png
World
  • SCMP
  • Asia
amn_bl.png
Video
  • Korean Storytellers
  • POPKORN
  • Culture
  • People
  • News
amn_bl.png
Photos
  • Photo News
  • Darkroom
amn_NK.png amn_DR.png amn_LK.png amn_LE.png
  • bt_fb_on_2022.svgbt_fb_over_2022.svg
  • bt_twitter_on_2022.svgbt_twitter_over_2022.svg
  • bt_youtube_on_2022.svgbt_youtube_over_2022.svg
  • bt_instagram_on_2022.svgbt_instagram_over_2022.svg
The Korea Times
amn_close.png
amn_bl.png
National
  • Politics
  • Foreign Affairs
  • Multicultural Community
  • Defense
  • Environment & Animals
  • Law & Crime
  • Society
  • Health & Science
amn_bl.png
Business
  • Tech
  • Bio
  • Companies
  • World Expo 2030
amn_bl.png
Finance
  • Companies
  • Economy
  • Markets
  • Cryptocurrency
amn_bl.png
Opinion
  • Editorial
  • Columns
  • Thoughts of the Times
  • Cartoon
  • Today in History
  • Blogs
  • Tribune Service
  • Blondie & Garfield
  • Letter to the Editor
amn_bl.png
Lifestyle
  • Travel & Food
  • Trends
  • People & Events
  • Books
  • Around Town
  • Fortune Telling
amn_bl.png
Entertainment & Arts
  • K-pop
  • Films
  • Shows & Dramas
  • Music
  • Theater & Others
amn_bl.png
Sports
  • Hangzhou Asian Games
amn_bl.png
World
  • SCMP
  • Asia
amn_bl.png
Video
  • Korean Storytellers
  • POPKORN
  • Culture
  • People
  • News
amn_bl.png
Photos
  • Photo News
  • Darkroom
amn_NK.png amn_DR.png amn_LK.png amn_LE.png
  • bt_fb_on_2022.svgbt_fb_over_2022.svg
  • bt_twitter_on_2022.svgbt_twitter_over_2022.svg
  • bt_youtube_on_2022.svgbt_youtube_over_2022.svg
  • bt_instagram_on_2022.svgbt_instagram_over_2022.svg
  • Login
  • Register
  • Login
  • Register
  • The Korea Times
  • search
  • all menu
  • Login
  • Subscribe
  • Photos
  • Video
  • World
  • Sports
  • Opinion
  • Entertainment & Art
  • Lifestyle
  • Finance
  • Business
  • National
  • North Korea
  • 1

    INTERVIEWAhn Hyo-seop wanted to share dedicated love with 'A Time Called You'

  • 3

    Distraught roller skater apologizes for costly premature celebration

  • 5

    Korea makes last-ditch bid to host World Expo 2030 in Busan

  • 7

    Heavy traffic jams mostly eased on 5th day of holiday

  • 9

    LA-based photographer captures Koreatown unfazed by pandemic

  • 11

    INTERVIEWIt is premature to revise ROK-US mutual defense treaty: veterans' group head

  • 13

    Korea picks up 2 medals in table tennis as gold drought continues

  • 15

    Public transit fares to increase in Seoul and Busan this week

  • 17

    'Dr. Cheon and Lost Talisman' tops Chuseok holiday box office

  • 19

    4 injured in rockfall at tourist attraction on eastern island of Ulleung

  • 2

    Korea's Coast Guard apprehends 22 Chinese after illegal entry attempt

  • 4

    SHINee launches first Japan tour in 5 years

  • 6

    S. Korea wins 1st table tennis gold in 21 yrs

  • 8

    Consumers to face higher prices for daily necessities after Chuseok

  • 10

    Samsung chief visits Middle East to explore new businesses

  • 12

    No regrets for roller skaters after taking silver in relay

  • 14

    National Assembly speeds up efforts to outlaw dog meat consumption in Korea

  • 16

    Shin-Hanul No. 2 nuclear reactor begins testing for full operation next year

  • 18

    Internet-only banks outperform legacy lenders in labor productivity

  • 20

    Ruling party vows to investigate China's alleged influence operations

Close scrollclosebutton

Close for 24 hours

Open
  • The Korea Times
  • search
  • all menu
  • Login
  • Subscribe
  • Photos
  • Video
  • World
  • Sports
  • Opinion
  • Entertainment & Art
  • Lifestyle
  • Finance
  • Business
  • National
  • North Korea
National
  • Politics
  • Foreign Affairs
  • Multicultural Community
  • Defense
  • Environment & Animals
  • Law & Crime
  • Society
  • Health & Science
Wed, October 4, 2023 | 08:38
Budget carriers slammed for poor response at Jeju
Posted : 2016-01-26 16:32
Updated : 2016-01-26 18:02
Print PreviewPrint Preview
Font Size UpFont Size Up
Font Size DownFont Size Down
  • facebook
  • twitter
  • kakaolink
  • whatsapp
  • reddit
  • mailto
  • link
Passengers of Jeju Air demand that the carrier operate more flights after a massive number of flight cancellations followed heavy snowfall at Jeju International Airport, Monday. / Yonhap
Passengers of Jeju Air demand that the carrier operate more flights after a massive number of flight cancellations followed heavy snowfall at Jeju International Airport, Monday. / Yonhap

By Chung Ah-young

Low-cost carriers (LCC) are under fire for their poor handling of passengers stranded at Jeju International Airport when flights were cancelled because of heavy snowfall and strong winds.

As of Tuesday, 76,000 out of more than 90,000 travelers stranded at the airport have departed after more than 40 hours of suspended operations, but thousands of passengers on budget carriers have continued struggling to book flights home.

Budget carriers such as Jeju Air, Jin Air, Air Busan, Eastar Jet and T'way Air offered tickets on a first-come-first-served basis when flights resumed on Monday ― rather than by the original order of bookings on cancelled flights.

Passengers were forced to rebook tickets as quickly as possible, with most having have stayed at the terminal since Saturday to get the tickets.

On the contrary, full-service carriers such as Korean Air and Asiana Airlines rebooked tickets for passengers on the basis of the original order, as well as re-accommodated stranded passengers whose flights were canceled.

However, the local LCCs were not equipped for such contingencies.
Some carriers did not even offer tickets to passengers who were briefly absent at the counters, despite having a waiting number ticket.

"I waited for more than 10 hours but I received the 2,000th waiting ticket. Should I stay here without rest until I am called by the company to get my ticket?" a passenger wrote on the Internet.

LCC passengers also complained about the lack of notice for flight changes and lack of access to customer services at the airport during the suspended operations from Saturday to Monday morning.

Some passengers protested, holding signs that read "Fly more aircraft," and "Low-cost carrier, low-cost service."

The LCCs said they could not offer more flights to Jeju as full-service carriers had, because their fleets are smaller.

Under aviation rules, passengers can seek compensation for damages from flight
cancellations caused by plane problems. But in the Jeju case where weather caused delays and cancellations, the airlines are not obliged to pay compensation.

Meanwhile, the Ministry of Land, Infrastructure and Transport said Tuesday that because the airport was fully operational again, allowing 34 takeoffs and landings an hour at peak time, the remaining 20,000 travelers were expected to depart the island by Wednesday at the earliest.

On Tuesday, part of the engine cover of a Korean Air plane broke away at the airport, causing 10 flights to be delayed for an hour.

The flight had come from Seoul's Gimpo International Airport to take on passengers. No passengers were on board when the plane arrived at Jeju.


Emailchungay@ktimes.com Article ListMore articles by this reporter
 
wooribank
LG
Top 10 Stories
1Public transit fares to increase in Seoul and Busan this week Public transit fares to increase in Seoul and Busan this week
2Ruling party vows to investigate China's alleged influence operationsRuling party vows to investigate China's alleged influence operations
3Ruling party vows to investigate China's alleged influence operationsRuling party vows to investigate China's alleged influence operations
4Genesis GV80 Coupe looks to compete with Mercedes-Benz, BMW Genesis GV80 Coupe looks to compete with Mercedes-Benz, BMW
5Korean steelmakers on alert over initiation of EU carbon border tariff Korean steelmakers on alert over initiation of EU carbon border tariff
6Hyundai, Kia to extend earnings rally on strengthening dollar, solid sales Hyundai, Kia to extend earnings rally on strengthening dollar, solid sales
7Korean shipbuilders seek lead over Chinese rivals in selling LNG carriers to Qatar Korean shipbuilders seek lead over Chinese rivals in selling LNG carriers to Qatar
830 out of 74 major financial companies lack female board member30 out of 74 major financial companies lack female board member
9Lawmakers want chairmen of financial firms held accountable over misconductLawmakers want chairmen of financial firms held accountable over misconduct
10Dong-A Socio Group's honorary chairman passes away at 96 Dong-A Socio Group's honorary chairman passes away at 96
Top 5 Entertainment News
1TREASURE takes flak for excluding Dokdo from its Japan tour map TREASURE takes flak for excluding Dokdo from its Japan tour map
2Two artists' windows to light and serenity Two artists' windows to light and serenity
3Crime thriller, romance series set to roll out in October Crime thriller, romance series set to roll out in October
4[INTERVIEW] Ahn Hyo-seop wanted to share dedicated love with 'A Time Called You' INTERVIEWAhn Hyo-seop wanted to share dedicated love with 'A Time Called You'
5'Dr. Cheon and Lost Talisman' tops Chuseok holiday box office 'Dr. Cheon and Lost Talisman' tops Chuseok holiday box office
DARKROOM
  • Turkey-Syria earthquake

    Turkey-Syria earthquake

  • Nepal plane crash

    Nepal plane crash

  • Brazil capital uprising

    Brazil capital uprising

  • Happy New Year 2023

    Happy New Year 2023

  • World Cup 2022 Final - Argentina vs France

    World Cup 2022 Final - Argentina vs France

CEO & Publisher : Oh Young-jin
Digital News Email : webmaster@koreatimes.co.kr
Tel : 02-724-2114
Online newspaper registration No : 서울,아52844
Date of registration : 2020.02.05
Masthead : The Korea Times
Copyright © koreatimes.co.kr. All rights reserved.
  • About Us
  • Introduction
  • History
  • Contact Us
  • Products & Services
  • Subscribe
  • E-paper
  • RSS Service
  • Content Sales
  • Site Map
  • Policy
  • Code of Ethics
  • Ombudsman
  • Privacy Statement
  • Terms of Service
  • Copyright Policy
  • Family Site
  • Hankook Ilbo
  • Dongwha Group