Samsung SDS to lead Woori Bank AI agent project, driving finance AX push

Samsung SDS' headquarters in Songpa District, Seoul / Courtesy of Samsung SDS

Samsung SDS is accelerating artificial intelligence (AI) transformation (AX) across the financial sector, securing a series of key projects with Woori Bank.

The company announced Tuesday that it has been selected as the preferred bidder for Woori Bank’s AI agent initiative, the industry’s first large-scale deployment of AI agents across core banking operations.

The project aims to connect multiple internal systems and build more than 175 AI agents capable of handling end-to-end tasks using large language model (LLM) technology.

“In the financial industry, AI is evolving rapidly beyond simple task support to fundamentally transform how work gets done,” said Lee Jeong-heon, head of the company’s strategic marketing office.

“Building on Samsung SDS’s track record in key financial projects and its strengths in AI and cloud technologies, we will actively drive AX (AI transformation) across the banking sector."

Woori Bank plans to deploy AI agents across 29 core tasks in five key areas: customer relationship management and corporate lending, wealth management, internal controls, customer service and workflow automation. The bank also plans to redesign its existing work processes around AI agents, aiming to improve operational efficiency and task processing speed by about 30 percent.

Samsung SDS will leverage its proprietary AI agent platform FabriX to build a new AI agent platform and services for Woori Bank, and will provide a multi-model environment to enable AI adoption across various tasks.

The company will also integrate AI into the bank’s legacy systems and build a data management framework to streamline agent operations.

It plans to begin the project in May, rolling out around 90 AI agents by December this year. It will gradually expand adoption through August next year to complete a fully AI-driven financial operating environment.

Samsung SDS has also secured deals for Woori Bank’s mid- to long-term projects, including IT infrastructure optimization.

The project covers both core and channel systems, focusing on migrating existing unix-based infrastructure to linux to enhance interoperability and scalability, while ensuring stable operations in a cloud environment.

Unix is a legacy enterprise operating system, while Linux is a modern, open-source platform optimized for scalable cloud environments.