By Jun Ji-hye
LG CNS’s newly launched robot service platform has cutting-edge IT technologies such as artificial intelligence, big data analytics and the internet of things (IoT), the firm said Thursday.
The LG Group IT affiliate said the platform, dubbed “Orott,” helps the operation and management of service robots in various industries, including distribution and logistics, and the public sector.
When the IT systems of airports, shopping malls and logistics centers, and their clean-up robots, guard robots and guide robots are connected to the platform, a new concept of robot service can be realized, the firm said.
“For example, a robot at an airport can be used to escort travelers and inform them of congested areas,” a company official said.
Orott has been applied to Incheon International Airport’s guide robots, dubbed “Airstar.”
The airport plans to deploy the robots that can escort travelers to immigration and baggage claim areas on July 21.
The IT firm said its robot service platform will control eight robots in Terminal 1 and six in Terminal 2.
The platform is used in the information service of the LG Science Park in Magok to escort visitors and offer them information about exhibition booths.
The firm’s robot service platform also can be used to guide visitors and offer them information about products and events at shopping mall stores, the firm said. At the logistics center, human staff can order robots to carry products and take inventory.
The company said its AI data platform, “DAP,” is connected to the robot service platform to offer more intelligent data analytics.
When utilizing the firm’s IoT platform, “INFioT,” the robot service platform can be connected to almost all robots released here and overseas.
INFioT collects, delivers and stores enormous amounts of data created by IoT devices, helping various IoT services in diverse industries.
The company said its new platform can manage robots in real time, such as checking their batteries and monitoring their performance.
The platform can also manage content offered to customers and analyze statistics on customer satisfaction.
According to the International Federation of Robotics, average annual growth in the global service robot market is 18 percent, with the scale of the market expected to reach 45 trillion won ($38 billion) in 2020.