Lotte, Korea Post, Hanjin top gov’t postal service evaluation

A Coupang delivery worker sorts items inside his truck in Seoul's Gangnam District in this December 2025 photo. Korea Time file

Lotte Global Logistics, Korea Post and Hanjin Logistics were named top performers in the government’s latest evaluation of postal and parcel services.

The government said it assessed 19 companies in the country’s postal and parcel industry in the latest assessment, which has been conducted annually since 2014.

The Ministry of Land, Infrastructure and Transport said Wednesday that eight business-to-customer logistics companies in Korea received either A+ or A in the annual assessment. Lotte, Korea Post and Hanjin earned the highest A+ rating.

Companies that received an A rating were Coupang Logistics Service, CJ Logistics, Kurly, Logen and Ilyang Logis.

In the customer-to-customer category, Lotte, Korea Post and Hanjin again received A+ ratings, followed by Ilyang, Logen and CJ with A. In the business-to-business category, Kyungdong Express earned the top A++ grade, while five other firms received either A+ or A.

The evaluation was based on the companies’ performances last year.

The evaluation criteria included customer service etiquette, delivery speed, shipment safety and the ability to serve remote regions. Employee welfare, working conditions and workplace satisfaction were also assessed.

The government said the companies received particularly high marks for prompt delivery and shipment safety, with an average score of 97.6.

However, the firms scored comparatively lower in differentiated services and the quality of responses to customer complaints, posting average scores between 70 and 81. Workplace satisfaction among employees also remained an area for improvement, with an average score of 70.2.

The government classified scores of 90 or higher as “very good,” covering A, A+ and A++ grades, while scores from 80 to below 90 were rated “good,” corresponding to B, B+ and B++. The lowest grades — E, E+ and E++, for scores from 50 to below 60 — were deemed to require an overhaul of services.