WeMakePrice tops service quality survey

By Park Jin-hai

WeMake Price stood atop a service quality survey among social commerce platforms, the Korean Standards Association said Friday.

The association, a public organization in charge of establishing industrial standardization, said WeMake Price scored a combined 67.2 points in its annual KS-SQI survey, followed by Coupang with 65.4 points and Timon with 64.4.

It surveyed the residents of five major cities, including Seoul, who used the services between March and May, in seven service categories including main services, optional services, access and reliability.

WeMake Price claimed the top ranking for the second straight year.

It was recognized for its quality customer service, including compensation programs for delivery delays, the association said.

The company’s customer satisfaction team monitors consumer complaints and gives handwritten apologies to those consumers.

“Through various channels, we are tracking to check how each customer has been dealt with until the end,” said an official from the social commerce firm. “We will make further efforts to improve our services.”