Prudential Life Insurance CEO Hwang Ou-jin and other executives will be available to answer customers' enquiries at the call center this week.
According to the life insurer, Hwang and other executives have spent a few hours each day at its call center in Yeoksam-dong, southern Seoul, for the week starting Tuesday.
After encouraging call center staff members, Hwang served as an agent for three hours. ``I used to meet customers one by one when I worked in sales, but I rarely get such an opportunity these days. It really helped me understand customers' needs,'' said Hwang, who was once a successful life planner at the insurer,