MetLife Korea staff lead industry in volunteer hours
MetLife Korea employees build homes through an overseas construction volunteer program with Habitat for Humanity Korea in Tangerang, Indonesia, in November 2025. Courtesy of MetLife Korea
MetLife Korea’s financial service representatives (FSRs) and employees recorded the highest per capita volunteer hours in Korea’s life insurance sector, the insurer said Thursday.
An FSR is a specialized insurance agent who provides customized coverage, financial planning and advisory services, particularly for corporate clients and high-net-worth individuals.
Data released by the Korea Life Insurance Association for the cumulative third quarter of 2025 showed that MetLife Korea employees logged an average of 10.73 volunteer hours per person, the highest among domestic peers. FSRs also remained actively engaged, averaging 4.16 hours per person.
The company stood out in particular for the strong participation of its sales force. While fewer than 5 percent of agents at most local life insurers typically take part in volunteer activities, MetLife reported a participation rate of 54.54 percent.
Total volunteer hours contributed by agents reached 15,188.5 through the third quarter.
Combined with employee participation, overall volunteer hours came to around 22,000, underscoring the company’s strong commitment to social contribution.
One of the employees who took part in the volunteer program after joining the company this year said, "I was impressed by the variety of programs available, from outings with seniors to school forest initiatives. It was also surprising and inspiring to see so many executives, including CEO Song Young-rok, actively participating. I look forward to continuing to take part in these efforts."
He added, "Through these experiences, I came to appreciate that even small contributions can be meaningful, and what stood out most to me was the sense of fulfillment and enjoyment that comes from working together.”
The company is expanding its culture of volunteerism beyond employees to include customers.
As part of this effort, it introduced the “With U Volunteer” feature on its MetLife ONE mobile app last year to make participation more accessible.
The service curates volunteer opportunities based on users’ interests, preferred locations and availability, making it easier for customers to get involved. It currently offers programs in partnership with 13 organizations, including Habitat for Humanity Korea.