Renault Capital restarts KakaoTalk chatbot service

Seen above is an image to promote the restarting of Renault Capital's chatbot service for customers. Courtesy of Renault Capital

By Lee Min-hyung

Renault Capital has restarted its KakaoTalk chatbot service to improve customer convenience and satisfaction with contactless services, the installment financial firm of Renault Samsung Motors said Wednesday.

The chatbot service was launched in 2018 to improve customers' convenience, allowing them to check agreements on their financial products, inquire about monthly bills and payment details, apply for the full and partial repayment of the principal and interest, as well as issue various documents.

The company said it has introduced an immediate payment service which enables users to apply for payment first before the regular payment date of monthly installments for their contracts. Renault Capital's customers can immediately pay monthly installments through the direct debit account they registered, if they do so through the chatbot service.

Renault Capital has also introduced an English version of the chatbot service for the first time in the industry in order to provide convenient services not only to Koreans, but also to foreign nationals, the company said. Customers who use the chatbot can choose between Korean and the English language. Additionally, when choosing English, all of the services are provided in the same way as the Korean services.

In addition, information that can be found through the chatbot has been further personalized in accordance with each customer's personal circumstances. For example, customers who are using multiple financial services through Renault Capital can check summarized information, including the current monthly installment and remaining principal status, at a glance. Also, the reinstallation application function is only shown to customers who are due. It has been updated, so each customer can clearly check only the information they need, according to the company.

Customers who want to purchase new cars can also access the website directly through the chatbot, and receive financial conditions and simple estimates for new cars each month.

Renault Capital also plans to hold an event to celebrate the restarting of the KakaoTalk chatbot service. It will present Starbucks coffee mobile coupons to 200 customers who use the chatbot through a lottery until March 31.