Understanding call center staff

NongHyup Bank CEO Son Byung-hwan, right, listens to a worker at the bank's call center in Seoul, Tuesday. The bank said Thursday the newly appointed CEO visited the call center and the IT center in Uiwang, Gyeonggi Province, to encourage employees there and overhaul facilities amid the increasing non-face-to-face services during the COVID-19 pandemic. / Courtesy of NongHyup Bank