Hana Bank launches Smart ARS for foreigners

Tottenham Hotspur's forward Son Heung-min promotes Hana Bank's Smart ARS service in this photo. / Courtesy of Hana Bank

By Park Jae-hyuk

Hana Bank said Monday it launched a new “Smart ARS” service for foreigners and senior citizens.

Combining the typical audio response system (ARS) with visual images on smartphone screens, the banking unit of Hana Financial Group has enabled easier and more convenient financial transactions with its new service.

According to the bank, the service features intuitive design and a simple menu.

Its users can send money to foreign countries and check their transaction history and exchange rates, using visual images, as well as voice guidance.

Hana Bank expects the new service will allow foreigners and senior citizens who face difficulties in using Korean banking service smartphone apps to have improved access to a variety of financial services.

Smart ARS is available in seven foreign languages ― Vietnamese, Indonesian, Khmer, Mongolian, Burmese, English and Chinese ― to simplify the growing number of overseas remittance by foreign workers here.

In addition, users can check their latest transactions on the main page.

“Smart ARS allows senior citizens to get closer to mobile phones and foreign workers to conduct financial transactions more conveniently, as it offers services with their own languages,” Hana Bank Deputy President Han Jun-seong said.

“We will continue to offer various services for those alienated from digital technologies.”