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Sat, February 27, 2021 | 06:28
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'Poor labor condition killed LG Uplus worker'
"실적압박 시달리던 LGU+상담원 자살…진상규명 촉구"
Posted : 2014-11-12 16:50
Updated : 2014-11-12 19:46
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By Jung Min-ho

Protesters gathered in front of LG Uplus' customer care center in Seoul, Wednesday, demanding an investigation into the suicide of one of its employees last month.

Members of the Youth Community Union, an independent workers group, claimed the telecommunications company's excessive workload and unfair treatment led the man to kill himself on Oct. 21.

The man, who is only known by his surname Lee, worked as a counselor at its customer center in Jeonju, North Jeolla Province, the union said.

"LG Uplus did not allow him to leave the office until he met certain sales quotas, which was not supposed to be his job," the union said. "As a result, he suffered an enormous amount of stress."

According to a suicide note found by police, the company forced Lee to sell Internet phones and IPTVs up to 10 p.m. most nights, while not paying him for his extra work. The union said he was contracted to work from 9 a.m. to 6 p.m. each day.

The union also accused LG Uplus of hiding its poor labor conditions.

"Before the labor ministry came to the office on an inspection, the company educated its employees about what to say and what not to say," the union said.

Lee had also written in his final note that his situation was not at all different in most of the company's offices across the country.

"We want a thorough investigation into this case," the union said. "Until then, we will continue to hold campaigns and press conferences to let people know what happened to Lee."

"The government should do something about it and LG Uplus should be held accountable."

LG Uplus said in a statement that it will try to improve labor conditions for its employees.


"실적압박 시달리던 LGU+상담원 자살…진상규명 촉구"

청년단체 청년유니온은 12일 서울 중구 LGU플러스 서울 고객센터 앞에서 기자회견을 열어 실적압박에 시달리다 최근 스스로 목숨을 끊은 상담원 이모(30)씨와 관련, LGU플러스 측의 사과와 진상 규명 등을 촉구했다.

청년유니온은 '지난달 21일 LGU플러스 전주 고객센터에서 상담원으로 일하던 청년노동자가 유서를 남기고 스스로 목숨을 끊는 사건이 발생했다'며 '그는 일정한 판매량을 채우지 못하면 퇴근하지 못하는 등 실적압박이 강제하는 살인적인 노동강도와 직무 스트레스에 시달려온 것으로 드러났다'고 밝혔다.

'노동청에 고발합니다'로 시작하는 이씨의 유서에는 그가 회사로부터 인터넷전화, IPTV 등 판매를 강요받았으며 할당된 판매량을 채우지 못하면 퇴근을 하지 못하고 계약서에 명시된 추가근무수당도 받지 못했다는 내용이 들어 있다.

이씨는 이런 행태가 LGU플러스 전주센터뿐 아니라 서울과 부산에서도 공공연히 이뤄지고 있다고 전했다.

청년유니온은 '사건에 대한 철저한 조사와 담당자 처벌, 진상 규명이 이뤄져야 한다'며 'LGU플러스는 협력업체 핑계로 책임을 회피하지 말고 젊은 상담원의 죽음 앞에 사죄하고 책임 있는 조치를 해야 한다'고 요구했다.

이와 관련 LGU플러스 측은 고인의 죽음에 애도를 표하고 '이번 사안에 대한 조사를 통해 문제점이 발견되면 개선토록 할 것'이라며 '고객센터 상담사들의 근무환경 개선과 복지향상 등으로 양질의 서비스를 제공하도록 노력하겠다'고 밝혔다. (연합뉴스)
Emailmj6c2@ktimes.co.kr Article ListMore articles by this reporter









 
 
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